REFUND POLICY

At My Store, we understand that sometimes a product may not meet your expectations or needs. That's why we have a straightforward and customer-friendly refund policy in place to ensure your satisfaction.

Our refund policy allows you to return any item purchased from our store within 30 days of the delivery date for a full refund. Whether you changed your mind, ordered the wrong size, or simply aren't satisfied with the product, we've got you covered.

To initiate a refund, please follow these simple steps:

1. Contact our customer support team by email or phone within 30 days of receiving your order.
2. Provide your order number and a brief explanation of why you would like to return the item.
3. Our customer support team will guide you through the return process and provide you with a return shipping label.
4. Package the item securely, including all original tags and packaging, and attach the return shipping label.
5. Drop off the package at your nearest post office or schedule a pickup with the shipping carrier.

Once we receive the returned item, our quality control team will inspect it to ensure it is in its original condition. Upon approval, we will process your refund within 5 business days.

Please note that the following conditions apply to our refund policy:

• Items must be returned in their original condition, unworn, unwashed, and with all tags attached.
• Refunds will be issued to the original payment method used for the purchase.
• Shipping fees are non-refundable, and the customer is responsible for return shipping costs unless the item received was damaged or incorrect.
• Refunds may take up to 10 business days to appear on your bank or credit card statement, depending on your financial institution.

If you have any questions or need further assistance regarding our refund policy, please don't hesitate to contact our customer support team. We are here to help and ensure your shopping experience with My Store is nothing short of exceptional.